About WelcomeWay
A digital guest concierge for short-stay hosts
WelcomeWay helps Airbnb and short-term-rental hosts give every guest instant access to everything they need during a stay — from property information and local recommendations to service requests — while reducing the repetitive messages, calls and operational work that come with hosting.
Why WelcomeWay exists
Short-term rentals never had a front desk. Guests arrive with the same questions — Wi-Fi, check-in, how the appliances work, where to eat — and hosts answer them one message at a time, often at inconvenient hours. The information exists, but it is scattered across printed notes, PDFs and chat threads, and it goes out of date the moment something changes.
WelcomeWay was built to give every property a concierge desk that guests carry in their pocket: one always-current place for information and recommendations, and a simple way to ask for help when they need it.
What we believe
Concierge, not a QR code
The QR code is just how guests get in. The product is the guest experience it opens: information, recommendations and service requests in one place.
Less repetition, better stays
Guests self-serve the predictable questions. Hosts get their time back and guests get instant answers, day or night.
Built for real hosts
Designed around how short-term rental hosts actually operate — across rooms, cleaners and multiple properties.
Who it is for
WelcomeWay is built for Airbnb hosts and, more broadly, short-term-rental and vacation-rental operators — from a single apartment to homestays, serviced apartments, boutique stays and small hotels. Guests always use it free; hosts pay per active property.
How the product works
Hosts add their property details once and WelcomeWay generates a branded guest guide with a QR code and shareable link. Guests scan or tap to open the guide instantly — no app, no login — and can make requests that arrive in the host dashboard tagged with the room they came from. You can explore the full feature set or see pricing.
Get in touch
Questions, feedback, or a larger portfolio to discuss? Reach us at hello@hostops.pro or visit the contact page.