WelcomeWay

Features

Everything in your guest concierge

WelcomeWay pairs a guest-facing concierge with the host tools behind it. Guests get a self-serve guide and a way to ask for help; you get requests, branding, analytics and multi-property management in one place.

Create your guest guideSee pricing

For your guests

Digital guest guide

Wi-Fi, check-in, house rules, appliances and local picks in one mobile page.

No app, no login

Guests scan a QR code or open a link — the guide loads instantly in the browser.

Local recommendations

Curated food, coffee and things to do near the property.

Service requests

Guests ask for towels, report issues, or request help without messaging you directly.

Maps & directions

Help guests find the property and get around during their stay.

Branded experience

The guide carries your property's name, logo and theme.

For hosts

Requests inbox

Every request tagged by room, with status from new to done.

Room-level QR codes

Assign a code to the whole property or to each room and unit.

Team & cleaner workflows

Assign requests to the right person and track them to completion.

Multi-property dashboard

Manage all your properties and guides from one account.

Guest analytics

Understand what guests look at and ask for most.

Custom branding & themes

Match each guide to the property it belongs to.

Access is flexible and secure

  • Keep a property or room link permanent, or regenerate it for each guest
  • Protect a link with a passkey when you want an extra layer
  • Requests always carry the room or property they came from
  • Guest information updates instantly across current and future stays

Frequently asked questions

What can guests do with WelcomeWay?

Guests can find Wi-Fi and check-in details, read house rules, learn how to use appliances, browse curated local recommendations, and submit service requests — all from a page they open by scanning a QR code or tapping a link. No app and no account.

Can Airbnb hosts use WelcomeWay for multiple properties?

Yes. Each property has its own guide, branding and QR codes, and you manage them all from one dashboard. Pro pricing is based on the number of active properties.

Can guests request services through WelcomeWay?

Yes. Guests can request things like extra towels, report an issue, or ask for help. Each request is tagged with the room or property and appears in your requests inbox to be assigned and resolved.

Is WelcomeWay a QR code generator?

No. The QR code is simply one way guests access WelcomeWay. The core product is a digital guest concierge that centralizes property information, local recommendations and guest services, plus the host dashboard behind it.

Related resources

See it working for your property

Free for your first property. Guests never pay.

Create your guest guideExplore features