Airbnb digital welcome book
The welcome binder guests never read, reimagined for the phone in their hand. A digital welcome book gives guests everything about your place in one page — and stays current without a reprint or re-send.
For years, hosts printed a welcome binder or emailed a PDF. Both share the same problem: the moment a detail changes — a new Wi-Fi password, a different checkout time, a closed restaurant — the document is wrong, and every guest still has the old copy.
A digital welcome book solves this by living on the web. You edit it once and every guest, current and future, sees the correct version. It also opens instantly on a phone, where guests actually are.
A short welcome note, check-in time, and step-by-step arrival and key access.
Network name and password, with one-tap copy so guests connect immediately.
Quiet hours, smoking, pets, guests, and anything that protects your place.
AC, heating, washer, dishwasher, TV, and anything with a non-obvious control.
Local emergency numbers, nearest hospital or pharmacy, and how to reach you.
A short, curated list of food, coffee and things to do close by.
Checkout time, trash, keys, and the few things you ask guests to do before leaving.
A way for guests to ask for towels, help or a late checkout — something a PDF can never do.
A welcome book informs; WelcomeWay goes one step further and lets guests act. Because the same page can receive service requests, your welcome book quietly becomes a guest concierge — extra towels, a maintenance issue, or a late checkout all arrive in your dashboard, tagged with the property they came from.
Free for your first property. Update it anytime in seconds.