Airbnb guest concierge
A guest concierge does more than inform — it lets guests self-serve answers and make requests that reach you directly. WelcomeWay turns every property into a concierge desk your guests carry in their pocket.
A digital guest concierge is the modern replacement for the front desk that short-term rentals never had. It gives guests one place to find everything about the property and their stay, and — crucially — a way to ask for things without calling or messaging you directly.
Where a welcome book ends at information, a concierge continues into service. Guests can request extra towels, report an issue, or ask for a late checkout, and those requests arrive as tracked items you can assign and resolve.
Read-only. Information only. Goes stale when details change. No way for guests to act.
Interactive. Information plus service requests. Always current. Requests become tracked tasks.
Guests get answers and help in one place; you get fewer messages and a clear record of what was asked.
When a guest needs something, they tap Request from the concierge page. The request lands in your dashboard tagged with the exact property or room it came from, so nothing gets lost in a message thread and the right person can act on it.
Beyond requests, the concierge holds the things guests ask about most: how to connect to Wi-Fi, how the appliances work, what the house rules are, and where to eat nearby. You curate it once per property, and it stays available for every guest.
A guest opens the concierge from the QR code in their room.
They find Wi-Fi, checkout time and a dinner recommendation on their own.
They tap Request and ask for two extra towels.
The request appears in your dashboard, you assign it, and mark it done.
Start free with one property. Guests always use it free.