WelcomeWay

Airbnb digital guide

The Airbnb digital guide, explained

A digital guest guide replaces the printed binder and the PDF welcome book with one always-current mobile page. Guests scan a QR code, find what they need, and stop messaging you the same questions.

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What an Airbnb digital guide is

An Airbnb digital guide is a mobile-first web page for a specific property that holds all the practical information a guest needs during their stay. Instead of taping a laminated sheet to the fridge or emailing a PDF, you give guests a single link or QR code that opens a clean, branded guide on their phone.

Because it lives on the web, the guide is always current. Change your Wi-Fi password or your checkout time once, and every guest sees the update instantly — no reprinting, no re-sending.

Why hosts use one

Most guest messages are the same handful of questions asked at inconvenient times. A digital guide answers them before they are asked, which means fewer interruptions for you and a smoother stay for the guest.

  • Fewer repetitive messages about Wi-Fi, checkout and appliances
  • A more professional first impression than a printed binder
  • One place guests can return to throughout the stay
  • Updates apply instantly across every current and future guest
  • Works on any phone with no app to install

What information it contains

Arrival

Check-in time, door and key access, parking, and directions to the property.

Wi-Fi

Network name and password guests can copy with one tap.

House rules

Quiet hours, smoking policy, pets, and anything guests should know up front.

Appliances

How to use the AC, heating, washer, oven, and anything non-obvious.

Explore

Curated nearby restaurants, cafés, shops and things to do.

Checkout

Checkout time, trash and key instructions, and departure steps.

How WelcomeWay works

  1. 1

    Add your property

    Enter your property details in the dashboard once.

  2. 2

    Get a QR code

    WelcomeWay generates a QR code and a shareable link for the property or each room.

  3. 3

    Guest scans

    The guest opens the guide instantly in their browser — no app, no login.

  4. 4

    You stay in control

    Update any detail anytime; guests always see the latest version.

An example guest journey

A guest arrives at 9pm and finds a small QR card by the door. They scan it, connect to Wi-Fi in one tap, read the check-in and key instructions, and settle in. Later they open the guide again for the AC instructions and a dinner recommendation nearby. If they need fresh towels, they send a request from the same page — and it reaches you tagged with the room it came from, instead of a late-night message thread.

Frequently asked questions

What is an Airbnb digital guide?

An Airbnb digital guide is a mobile web page that gives your guests everything they need during a stay — Wi-Fi details, check-in and checkout instructions, house rules, appliance how-tos, and local recommendations — without a printed binder or a PDF. With WelcomeWay, guests open it by scanning a QR code or tapping a link. No app download and no login required.

How do guests access the digital guide?

Guests scan a QR code placed in the property, or open a link you share in your booking-platform message. The guide opens instantly in their phone browser. You can keep the link permanent, protect it with a passkey, or regenerate it for each new guest.

What should an Airbnb digital guide include?

At minimum: Wi-Fi network and password, check-in and checkout times and instructions, parking and access details, house rules, appliance instructions, emergency contacts, and a short list of nearby food and things to do. WelcomeWay organizes all of this into clear sections you can turn on or off per property.

Do I need to be technical to create one?

No. You fill in your property details in the WelcomeWay dashboard, and the guest guide is generated for you. There is nothing to design or code, and you can update any detail at any time — the guide guests see updates immediately.

Is a digital guide better than a PDF welcome book?

A PDF goes out of date the moment your Wi-Fi password or checkout time changes, and guests have to download and scroll it. A digital guide is always current, searchable, works on any phone, and can also collect guest service requests — which a static PDF cannot.

Related resources

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