What should be included in an Airbnb digital welcome book?

Think of the welcome book as the answer to every question a guest might ask, arranged in the order those questions come up: getting in, settling in, living there, and leaving. Cover these sections and you will remove most of the messages a typical stay generates.

1. Welcome and arrival

The first thing a guest needs is to get inside without stress.

• A short, warm welcome note
• Exact check-in time and any early-arrival policy
• Address, directions, and where to park
• Door, lockbox or smart-lock access — step by step
• What to do if they arrive late or have trouble getting in

2. Wi-Fi

The single most-requested piece of information. Make it impossible to miss and effortless to use.

• Network name exactly as it appears
• Password, ideally with one-tap copy
• Any guest-network or connection quirks

3. House rules

Set expectations clearly and early to protect your property and your reviews.

• Quiet hours and noise expectations
• Smoking and vaping policy
• Pets, parties and extra-guest policy
• Anything specific to your building or neighbors

4. How things work

The appliance and control instructions that otherwise become midnight messages.

• Air conditioning and heating
• Washer, dryer and dishwasher
• Oven, stove and coffee maker
• TV, streaming and any smart-home controls
• Water heater, thermostat or anything non-obvious

5. Safety and emergencies

Guests should be able to find this without asking, and hopefully never need it.

• Local emergency number
• Nearest hospital and pharmacy
• Fire extinguisher, first-aid kit and exits
• How to reach you for urgent issues

6. Explore nearby

A short, genuine list beats an overwhelming one. Recommend the places you would actually send a friend.

• A few restaurants and cafés within walking distance
• The nearest grocery store or convenience shop
• One or two things to do or see nearby
• Transport options and how to get to the center

7. Checkout

End the stay as smoothly as it started.

• Checkout time
• What to do with trash, dishes and laundry
• Where to leave keys
• A friendly note inviting a review

Keep it current — that's the whole point

A printed binder or PDF captures this once and then slowly goes wrong. A digital welcome book lets you update any detail in seconds, and every guest sees the correct version. It can also let guests request what they need, turning a static document into a genuine guest concierge.