The complete Airbnb guest information checklist

Before arrival

Reduce arrival-day anxiety by making the essentials available before the guest sets off.

• Full address and a map link
• Check-in time and directions from common transport points
• Parking details, or nearby options if there is none
• How building or gate access works
• A number or channel to reach you on arrival day

Getting in

The first five minutes set the tone. Make entry foolproof.

• Step-by-step door, lockbox or smart-lock instructions
• Which key or code is which
• What to do if a code fails or a key is missing

Settling in

The information guests reach for in the first hour.

• Wi-Fi network and password
• Heating, cooling and thermostat controls
• Where to find extra towels, linens and toiletries
• How the kitchen essentials work

Living there

The details that make a multi-night stay comfortable.

• Appliance instructions — washer, dryer, dishwasher, oven, TV
• Trash and recycling schedule and where bins go
• House rules: quiet hours, smoking, pets, visitors
• A short, honest list of nearby food, coffee and essentials

If something goes wrong

Guests should never wonder what to do in a problem.

• How to request help, extra items, or maintenance
• Local emergency number and nearest pharmacy or hospital
• Location of the fuse box, water shut-off and fire extinguisher

At checkout

A clear ending avoids last-minute messages and protects your turnover.

• Checkout time
• Trash, dishes and laundry expectations
• Where to leave keys
• A warm sign-off and a nudge to leave a review

How to deliver all of this without overwhelming guests

A wall of text helps no one. Group the information into clear sections a guest can scan, keep it on their phone behind a QR code, and let them request anything that isn't covered. That combination — organized information plus a way to ask — is exactly what a digital guest concierge provides.